• What is an EEI form and do I need one?

    An Electronic Export Information form or EEI is a U.S. Customs form required If the value of any item in your package is over $2,500 USD. If the value of the shipment's contents exceeds $2,500 USD, we can only ship DHL or FedEx due to import and export regulations.

    If you are used to the term SED form, the Shipper's Export Declaration is the former name of what is now an EEI form.

    We charge a $40 USD flat fee if you'd like us to prepare your EEI form.

  • What do I declare, gift or merchandise?

    The option you declare is ultimately up to you. If you received the item as a gift or are sending the item to a recipient as a gift, you would mark "gift" on the customs declaration. In all other cases, you would select "merchandise."

  • What if I received the item for free or as a gift?

    If you received an item for free, you must still declare a value for the item. The minimum amount required for the declaring an item is $1 USD. If you received the item as a gift, you would declare the retail value.

  • Is the value in USD?

    Yes, the value must be in United States Dollars (USD).

  • Is my package subject to duties and/or taxes?

    Yes, you are financially responsible for any duties and/or taxes incurred. We suggest that you contact your local customs office for more information as duties and taxes are dependent on the destination, provenance and value of items shipped. These regulations are subject to change at any time.

Australia GST

  • When does this go into effect?

    Beginning July 1, 2018 Australia will charge consumers and businesses a Goods and Services Tax (GST) on all items imported into Australia.

  • How much is the GST?

    A 10 percent fee will be paid to the Australian government on the value of items being imported. An additional 1/11th fee will apply to services, insurance, and shipping costs.

  • What does this mean for Shipito services?

    Unless you have an ABN number on file with Shipito, each item you ship along with the postage and processing fees will be assessed a 10% GST at the time of shipping. This will be remitted to the Australian government on your behalf. If you have an ABN on file with Shipito, you will not have to pay the taxes at mailout but can submit the fees to the Australian Government with your regular quarterly tax payment.

  • I thought the GST only applies to items valued of AUD $1,000?

    Beginning July 1, 2018 the GST applies to all items imported into Australia, including items valued less than AUD $1,000

  • Where do I enter my ABN number?

    Log into your account, click on account settings, click on address book, select each address to edit, enter the ABN in the tax ID space. You must have the ABN listed for each address you ship to.

  • What package processing services have GST applied to them?

    Consolidation, Insurance, Oversized Package and Shipping costs.