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Assisted Purchase

If you have any trouble ordering online we can shop on your behalf. The funds will be deducted from your Shipito account, and we will purchase the products. Sales tax and shipping fees are determined by the retailer (if applicable). Pricing for this service is listed below:

  • Service Fee: $8.50 USD per 10 items (from the same retailer)
  • Processing Fee (4.3% of order total)
  • Commission Fee (8% of order total)

Learn more about our Assisted Purchase program.


Unfortunately, no. If you would like to order from different retailers, please place separate assisted purchase requests.
To place an assisted purchase order, please have the URLs of the items you want to buy ready.

1. Login to your account
2. Select "Assisted Purchase"
3. Choose "New Assisted Purchase"
4. Fill in the required information to proceed with placing the order
If any item in your order is not available, we will purchase what is available. 50% of your order must be available, otherwise the assisted purchase request will be canceled and you will be notified by email.
Usually between 2-5 days, depending on the day the request is submitted and the volume of requests. Please note that it can an additional 1-3 week for the package to be placed into your account based upon the shipping speed of the seller.
Yes, we can return items from an assisted purchase. If you wish to have your items returned, please open a support ticket through your Shipito account specifying what items need to be returned and why. Please be sure to check the seller's return policy prior to asking us to initiate a return. All return fees will be your responsibility.

Consolidation

IMPORTANT NOTE:

  • Consolidation (combine) is $3 UDS/package for Preminum Members and $5 UDS/package for Free Accounts. This charge is in addition to the processing fees.
  • You can only Consolidate (combine) if the packages are in the same warehouse.


Step 1:
Select "Packages In Warehouse" followed by "Ready To Ship" below that.


IMPORTANT NOTE:
Please remember to fill out a customs declaration for every package you want to consolidate (combine). We cannot merge or mail out packages without this information.

Step 2
Once you're there, you'll see your packages ready to ship as well as this banner. Simply click "Select Packages" to choose the ones you want to consolidate (COMBINE)


Step 3
You will be taken to this page (as shown below). Simply follow the steps.
Yes, there is a consolidation fee of $3 UDS for each package for Premium Members and $5 UDS for each package for Free Accounts. You can upgrade your membership through your account settings.
Shipping rates for a consolidated package cannot be determined until the consolidation has been completed. Shipping rates and available carriers are based on the dimensions and weight of the package. This information will be updated in your account once the consolidation has been completed and a new package ID assigned. You can get an estimate from our shipping calculator.
Consolidation (combine) is a process where we take smaller packages and put them together into one box. Please allow up to 1-2 business days for all consolidation requests to be processed.

1. CHOOSE A CONSOLIDATION OPTION

  • Keep the outside box
  • Keep retail packaging
  • Keep the product only


  • 2. CHOOSE YOUR BOXING OPTION

    Standard Box Size: (This is set by default)
    Your items will be packed in the smallest standard box, the box will be cut down if there is extra space and packing materials will be added to secure your items with the tightest fit. Packages which don't fit in the full consolidated box, can be selected to either be A) consolidated in another box or B) returned back to your mailbox.

    Custom Box Size
    If you are shipping items which require a custom-made box, there will be a $3 USD surcharge for Premium Members and a $6 USD surcharge for Free Accounts to create a custom size box for your item. Items like guitars and golf clubs are examples of items which will need custom boxes. We do this to protect your items and comply with shipping regulations.

  • We don't recommend consolidating packages bigger than 26”x13”x13”. Larger packages have an increased risk of damage during shipping.


  • 3. CHOOSE ADDITIONAL SERVICES (If You Need It)

    We provide additional options to be added to your consolidated (combined) packages.

  • Express consolidation processing $3 USD for Premium Members, $5 USD for Free Accounts
  • Remove Invoice $1 USD for Premium Members, $2 USD for Free Accounts
  • Remove Price Tags $1 USD for Premium Members, $2 USD for Free Accounts
  • Extra Bubble Wrap $2 USD for Premium Members, $4 USD for Free Accounts
  • Other Request $5 USD for Premium Members, $8 USD for Free Accounts
  • Customs Fit My Box $3 USD for Premium Members, $6 USD for Free Accounts


  • 4. THAT'S IT! YOU ARE DONE :)
  • Once we consolidate (combine), we measure the new package and weigh it again. We also take a photo of all the items being consolidated in order to ensure greater accuracy. If you would like more photos, please use the “Additional Services” as shown above.

  • Storage duration is determined by the date of the oldest package being consolidated. For example, if you consolidate package A with 3 days of storage left, package B with 7 days left, and package C with 5 days left, the newly created package will have 3 days of storage remaining, as package A is the oldest in the group.

    Australian Restrictions

    Consolidations (combining of boxes) to Australia are allowed via FedEx or DHL, but all packages to be combined and shipped must be from the same seller i.e. Amazon.

    Single Merchant / Shipper / Vendor Multi-Package Shipment and Consolidations.

    FedEx
  • Max Weight: 155lbs (70kg)
  • Max Length: 48in (120cm)
  • Length + Girth MUST be less than 130in (330cm)
  • Important! All packages sent via Multi-Packet and Consolidation must be from the same merchant. i.e. Amazon

  • DHL
  • Max Weight: 150lbs (68kg)
  • Max Length: 108in (274cm)
  • Max Size MUST be 48 x 32 x 32in (120 x 80 x 80cm)
  • Important! All packages sent via Multi-Packet and Consolidation must be from the same merchant. i.e. Amazon

  • The following carriers allow multi- seller combined packages to be shipped with the set restrictions.

    Shipito Preferred Carrier with Australia Post
  • Max Weight: 50lbs (22.5kg)
  • Max Length: 39in (99cm)
  • Length + Girth MUST be less than 120in (304cm)
  • Important! Check our Prohibited and Limited Items page

  • USPS Express
  • Max Weight : 66lbs (30kg)
  • Max Length: 36in (91cm)
  • Length + Girth MUST be less than 97in (246cm)

  • USPS Priority
  • Max Weight: 66lbs (30kg)
  • Max Length: 42 inches
  • Length + Girth MUST be less than 97in (246cm)

  • USPS First Class
  • Max Weight: 4lbs (1.8kg)
  • Max Length: 24in (60cm)
  • Length + Girth MUST be less than 36in (91cm)

  • Airmail Economy
  • Max Weight: 4.4lbs (1.9kg)
  • Max Length: 24in (60cm)
  • Length + Girth MUST be less than 36in (91cm)

  • RRD Priority Parcel
  • Max Weight: 48lbs (21kg)
  • Max Length: 41in (104cm)
  • Length + Girth MUST be less than 102in (259cm)

  • RRD Express
  • Max Weight: 66lbs (30kg)
  • Max Length: 36in (91cm)
  • Length + Girth MUST be less than 97in (246cm)

  • RRD Priority
  • Max Weight: 66lbs (30kg)
  • Max Length: 42in (106cm)
  • Length + Girth MUST be less than 97in (246cm)

  • This service is only available for DHL & FedEx, all packages must be from the same merchant

    Other Service Related Questions

    If you have more than one package going to the same delivery address, you can save a lot of money by using our Multiple Piece Shipment (MPS) service. Through this service, you can ship multiple packages out at once, without combining them.

    IMPORTANT NOTE:
  • MPS is only available to those with a premier account
  • This service is only available for DHL & Fedex.
  • You may not create an MPS that contains packages with flammable items.
  • Customs declaration must be complete for each package.

  • To enter an MPS request, follow the instructions shown on the image below.

    Yes you can. A special request would be anything from; removing invoices, price tags, or any other custom instructions you would like us to do for your item/s.
    Important Notes:
  • Special requests that take up to 15 minutes are the standard $5 USD for Premium Members and $8 USD for Free Accounts, but anything over will be $25/hour. For example, If it takes 30 minutes, that would be prorated to $13 USD
  • If your special request was done incorrectly, please submit a support ticket through your Shipito account and our staff will resolve the issue.

  • Our goal is to complete express processing requests within 4-6 hours from the time of the request and is dependent upon operational hours and volume of shipments. If you would like express mailout, be sure to select this as well, this is a different option from express processing.
    Yes, we can re-pack your package into a smaller box.

    1. Login to you account
    2. Go to "Add Additional Services"
    3. Select "Other Instructions"
    4. Type in this specific request: "Fit my box to the smallest possible size that fits the contents". The fee is $5 USD for Premimum Members and $8 USD for Free Accounts.

    Why take photos?
    To double check that correct items were received and forwarded by Shipito. Please read a more detailed explanation below.

    How long does it take?
    1-2 days to process
    (Monday-Friday in the United States, excluding U.S. Holidays).

    How do I do it?
    1. Login to your account
    2. Select "Packages in Warehouse"
    3. Select "Add Additional Services" by the package you want photos taken off.

    We offer two options when it comes to photos:

    One photo request
    Shipito will open your package and take one photo of the contents. This gives you an idea of what items are included in your package. Do not expect a detailed shot. Typically, it is one photo showing all items contained in the package spread out on a table.

    If the content of package does not fit in the area of 91X91cm , we will automatically charge for a multiple photo request.

    Multiple photo request
    This request gives you close up and detailed photos of the items in the package. We will also take a photo of the invoice or packing list (if enclosed). Also, photos of labels on clothes and other items so you can verify that the correct sizes were shipped. This also includes model numbers for electronics and the IMEI number for iPhones.

    We take photos based on our best judgment. If you have a specific requirement, please use OTHER INSTRUCTION and explain how you would like the photo to be taken in detail. We will not break factory seals and take pictures of the product box in One or Multiple photo request. If you wish us to inspect the product and take more detailed photos, please use OTHER INSTRUCTION.